Customer Reviews - ChessBaron Chess Sets USA

Amy from San Francisco

What excellent customer service! ChessBaron went out of its way to help me source a missing piece for my chess set. Now everyone can play again. Thank you so much!

Customer: D.G

Email to us: I made my first purchase from Chess Baron recently and received one of the most beautiful chess piece sets that I have ever had the pleasure to own. The Chess Baron offers some of the most unique and attractive chess piece sets as well as other outstanding chess related products. After placing my order on line, I immediately received an e-mail confirmation. Plus, if I’m not mistaken, my order shipped the same day!! And only three to no more than four days later, my very well packaged order was delivered. And in my opinion, the most significant characteristic that places The Chess Baron above his competition is his customer service. For example, there was one minor problem with my order which The Chess Baron quickly alleviated with no hassles on my part, no additional costs, no excuses, and GREAT communication.

Superlative products, very efficient order processing, fast shipment and delivery, outstanding communication, very sturdy packaging to withstand the rigors of transportation, and if necessary, any problem resolved very expeditiously are the reasons why I will always shop www.chessbaron.com first for my chess hobby needs.

Thank you! Thank you! Thank you! You have been so patient and kind. I’m sure we will both love the set. It’s no problem about the amount of the charge. I am so excited. Thank you for taking the $6.95 off. I really appreciate that.

I’ll look forward to the email of the tracking number. Are the pieces individually wrapped? I think I’ll take your suggestion and let him do it himself. I can’t express how excited I am.
Thank you for being a blessing to me.

Thank you! I am excited to see the set and figure out where to put this brass tag. I am so impressed and appreciative with how accommodating you’ve been with my individual request! That says a lot for you and your company, especially when I’m only making a small purchase. I’ll definitely be in touch when I’m ready to purchase one of the beautiful luxury boards!!
Note: This customer requested a brass tag for her King John brass set from us. Janet went out of her way to get something to suit.

Thank you so much for taking the time to make sure, all the chess pieces, board, and case were all in good shape. And to make sure the colors were the best they could be! wow!! It is a pleasure to deal with someone who knows how to treat a customer!

Wishing you a wonderful holiday season and a happy and healthy new year! Thank you for being so quick with your replies and so helpful!

Just a short note to say: I am SO impressed with the service I’ve received with your company! The website was well-organized (and fun!) and all of the follow-up services (emails, confirmations, etc) were very well done, too!
Thank you for your help and merry Christmas!

B* G*, Greensboro, NC.

I have just received my chess set and case this morning…it has far exceeded my expectations..!!!..it is beyond what I expected..it is simply beautiful..!!!!..several of my friends have come over to see it and they were all amazed..one friend had what I perceived as tears in his eyes and when I asked him to tell me what was wrong, he told me that he just spent over $800.00 (US) for a set and mine felt and looked so much better than his..I was amazed to watch him feel the pieces one by one as he was so amazed…I told him long ago about you and now he wishes he had listened to me…I am having a brass plaque made for this case as it will be one of my family heirlooms to be handed down…I can not thank you enough….this set is marvelous….a lifetime keepsake.
Wishing you all of the best.

Customer: M.M.

Thank you for the shipment, the chess set is spectacular and thank you for your kind gift for my daughter who has now been playing for a year (when she was 5). Right after the package came we took it out of the box and played our first game. It was such a wonderful experience, we feel like royalty.

The set is of a beautiful quality, very well balanced in design, and the horses are amazing:) I searched for the perfect set for two months, looked in shops in Copenhagen, Istanbul, Amsterdam and NYC of course (I travel a bit) and searched all over the www, but this one is it. The board is great too, the mat finish is peaceful for the eyes, and the pieces really stand out on the board.

You guys are the best. I will recommend you to anyone who is searching.